Return policy

Return Policy

We attach importance to the quality of product and services , so before sending the parcel out, we have to check the product twice again and packaging by ourselves.

1. Cancel request

Order can be cancelled only before shipping. The buyer need to contact us first for the reason, our sale manager will arrange the cancellation in 2 working days.

All the shipped out order can not be cancelled.

2. Changes request

If you need to make changes to your order, please email us within 24 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped, we will not be able to change it. Please make sure to check you have selected the right size and color to avoid disappointment. Please email us for change requests.

3. Returns

We have a 30-days return policy, which means you have 30 days from receiving your item to send the returns package to us. Return restocking fee is totally free but you have to pay for the return shipping fee.

How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.

First: If the item is defective, please notify us within 3 days of delivery.

Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.

Third:If we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.

*** Please always contact us before making any payment disputes, we are really appreciated this. *** 

4. Lost packages

If your tracking number status is “Delivered” but you still have not received the package please contact us right away for tracking the actual status. If your package actually lost, we will try to reship your package again for the second time.

5. Refunds:

The money will refund in 2 working days after the order is cancelled & return package is delivery.

If the buyer paid by Paypal, the money will refund in 2 working days; If by credit card or bank transfer, it take 3-15 days or more time for the bank to porcess the international refund, your kindly understanding and patience will be highly appreciated.